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| "Your joy is your sorrow unmasked. And the selfsame well from which your laughter rises was oftentimes filled with your tears." Khalil Gibran |
Today at my afternoon job, we received an irate call from a customer because their sandwich was not correct when they got home. I attempted to make it right by offering to have the correct sandwich made and waiting for him to pick up. I offered to write his name down in order to allow him to get his order next time on the house. I expressed all the empathy and understanding possible from someone that has taken escalated/irate calls for almost a decade (which is to say I did everything humanly possible short of offering the guy a kidney) to no avail. Then Brenda got on the line, repeated the entire song and dance, and ended up insulting and hanging up on the guy. Yet in the midst of all this, somehow we ended up bringing in 4 times our normal amount of tips, getting compliments from an unusually high number of diners, and getting extra cleaning done between customers.
I guess the moral I found in my shift tonight, along with the general theme of the past couple of days, is that balance is always there if you take the time to really look for it. For every good there really is a bad and the other way round. So often, I push myself forward towards my desired outcome cursing any road block that comes up between me and what I want, but it appears the universe it trying to teach me patience by tipping my scales every now and then in gentle ways to remind me who exactly really calls the shots. I hope that by embracing my balance (and imbalances) I can become a more loving, accepting person.
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